Troubleshooting & FAQ

Welcome to JetPero’s support guide. Below are answers to common questions and solutions to frequent issues related to API usage, billing, authentication, and more.

🔍 Common Issues & Fixes

1. ❌ Receiving 401 Unauthorized errors

Cause: Invalid or missing API key.

Fix:

• Ensure the API key is included in the request header:

  Authorization: Bearer YOUR_API_KEY

• Double-check you’re using the correct key for the right environment (e.g., production vs staging).

• Rotate your key if compromised or expired.

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2. 🚫 Getting 429 Too Many Requests errors

Cause: Rate limit exceeded.

Fix:

• Wait and retry after the time specified in the Retry-After response header.

• Implement exponential backoff.

• Consider upgrading your plan for higher rate limits.

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3. 🔒 CORS Issues in Browser

Cause: Cross-Origin Resource Sharing (CORS) not enabled.

Fix:

• Ensure your front-end is allowed in CORS settings via your JetPero project dashboard.

• Use a proxy server if needed for local development.

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4. 📊 Analytics Not Updating in Dashboard

Cause: Delay in data sync or API filters.

Fix:

• Check your time range filters.

• Wait a few minutes; analytics may have a slight delay (max 1–2 minutes).

• If it persists, contact support.

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5. 🧪 Test Environment Data Not Appearing

Cause: You might be viewing the wrong environment.

Fix:

• Verify that you’ve selected the correct environment from your dashboard.

• Ensure API calls are using the correct environment key.

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❓ Frequently Asked Questions

Q1: Can I rotate API keys without downtime?

Yes. You can create a new key, update your app to use the new one, then safely delete the old key.

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Q2: What happens if I hit my quota on a free plan?

Your requests will return 429 errors until the next monthly cycle or until you upgrade to a paid plan.

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Q3: Can I separate environments (dev, staging, prod)?

Absolutely. Each project can have multiple environments with isolated keys, analytics, and limits.

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Q4: How secure are my API keys?

API keys are encrypted and never exposed in plaintext. Always keep them private, and rotate them regularly.

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Q5: Does JetPero support OpenAPI or Postman imports?

Coming Soon. We're actively working on supporting OpenAPI 3.x imports and Postman collections. Stay tuned!

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Q6: How can I cancel my subscription?

Go to Dashboard → Settings and click "Cancel Subscription." You’ll retain access until the end of your billing period.

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🔧 Still need help?

Reach out to us:

• 📩 Email: [email protected]

• 💬 Live Chat: via WhatsApp - [phone]

• 🧠 Check our Documentation for deeper technical guides.